Returns & Exchanges

At HJM Bike, we want you to ride with confidence and offer a 30-day return policy for unused products in their original packaging. We are committed to ensuring every cyclist finds the perfect gear for their active lifestyle.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Shipment

Securely pack the item in its original box, ensuring all components, manuals, and promotional materials are included to qualify for a full refund.

3

Ship to HJM Warehouse

Affix the provided shipping label or use a trackable carrier to send the package back to our designated inspection center.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing